Contact information

Contact Information Policy

Sol-Africa Suppliers (Pty) Ltd is committed to providing prompt and transparent support to our customers. Below you will find all official company contact details and legal disclosures in accordance with South African trade regulations.

1. Customer Support & Inquiries

For general questions, sales inquiries, order tracking, technical support, or return requests, please reach out through our official customer service channels:

  • Email: support@sol-africasuppliers.co.za

  • Operating Hours: Monday – Friday, 08:00 – 17:00 (SAST)

  • Response Time: We aim to respond to all inquiries within 24 to 48 business hours.

2. Legal & Company Details

In compliance with Section 43 of the Electronic Communications and Transactions Act (ECT Act), our official corporate entity information is provided below:

  • Full Registered Name: Sol-Africa Suppliers (Pty) Ltd

  • Registration Number: 2026/603401/07

  • Country of Incorporation: Republic of South Africa

  • Main Industry: E-commerce Retailer of Solar & Renewable Energy Equipment

3. Physical & Registered Address

  • Registered Business Address:

    Sol-Africa Suppliers (Pty) Ltd

    Johannesburg, Gauteng

    South Africa, 2001

    (Note: Physical visits and collection of orders are strictly by prior appointment only).

4. Privacy & Regulatory Contacts

For matters regarding the Protection of Personal Information Act (POPIA), data subject rights, or privacy requests, please contact our Information Officer:

  • Information Officer Email: support@sol-africasuppliers.co.za

  • Regulatory Authority: Information Regulator (South Africa) — inforegulator.org.za